Service & Training
The Needham Group is dedicated to providing the highest standards of customer service and support for both ink jet and laser technologies. It is our policy to continuously monitor and improve our customer relations by identifying customer needs and wants and tailor our services to provide the best solution at all times.
We offer flexible service contracts tailored to suit individual requirements to ensure seamless operation, maximise reliability and minimise down time.
When machines are installed all operators are provided with basic operator training by our technicians. Further training packages are available to encourage customers to be proactive rather than reactive with their coders ensuring trouble free operation
Service Contracts
Our service contracts can be tailored to suit individual requirements:
- Prolong the life of equipment
- Maintain reliability and consistency of print quality
- Regular filter changes with discount of 10% off list price
- All parts warranted for 12 months
- Unscheduled call outs charged at discounted labour rates
- Minimise down time
- Call out priority
- Saving in service and spares cost
For more information please CLICK HERE.
Training
We offer a range of training courses from basic operator training to the more advanced engineer training, available for both ink jet and laser. The training can be conducted at our premises at Whitchurch or at your premises - whatever suits. The Needham Group will provide the equipment, however there are restrictions on the number of participants on each course to ensure individual attention.